Red Tractor Assured
All our lamb is registered to the Red Tractor Assurance scheme. We get audited annually by independent experts to check that we have extremely high animal welfare standards and a good environmental ethos leading to top quality meat. Please note, meats in the mixed boxes were not produced on the farm but procured from local producers.
Life of our Products
Lamb is a fresh product so we use next day delivery to get it to the destination ASAP. All our products are suitable for home freezing.
If you want to eat products fresh, you will have approximately 7 days until the Use By date.
Allergy Information
Although every care is taken to ensure that all products are gluten free and contain no nuts or other common allergens, they are prepared in facilities that do handle these products. We cannot be held liable if trace amounts are found in your products.
Delivery of our Products
We use a Next Day Delivery service provider, APC who will deliver to your address. You will supply a 'Safe Place location' incase of you not being home as due to the nature of the product we can't send it back to depot.
Cancellation Policy
Once the lamb has been cut, the order is complete, from this point we can't accept order cancellations. Due to the nature of the product, meat boxes can't be returned. To cancel your order please email [email protected]
Late delivery. 99% of our deliveries are made on the day you select. The others arrive a day late. Causes of delay include mis-sorts by the courier company, traffic accidents and driver errors. Unfortunately, these cannot be eliminated so by placing an order, you agree to accept your delivery a day late.
No signature. If you do not answer your door at the point of delivery, your parcel will be left at your risk, assuming the delivery person considers there is a suitable place to leave it. If your order is returned to the depot, you will have to collect it at your own expense or wait an extra day for delivery.
Non-delivery. We monitor courier deliveries via the courier's website, but we need you to take responsibility at your end. For instance, occasionally, a courier leaves a parcel in the porch of the wrong house. We cannot correct such an event unless you tell us you do not have your delivery. So, if your courier delivery is not in your hands by 6pm on the due date please contact us by telephone or email: [email protected]. If you cannot get through to us on the delivery date we need you to contact us again the following morning. You will be sent the tracking number via text message which allows you to track your order and can spot any upcoming issues with the delivery. You will be sent an email once the parcel has been delivered or left safe. If you are at the delivery address and receive this but don't have the parcel you must call us immediately so that we can rectify a mis-delivery.
Emails. We will send you a) an order confirmation email, b) if necessary other emails relevant to the good delivery of your order.
Guarantee. We aim to provide an overall service of the highest quality. If you think we have failed, please contact us.
Customer support. Please feel free to drop us an email at any point at [email protected]
Complaints. If you wish to complain, email. We will try to acknowledge your complaint within one working day, and say how we propose to resolve it within five working days.
Privacy Policy
Meonside Meats respects the privacy of their customers.
All customer details are solely used for order and delivery of your products and never passed to a 3rd party.
Consent. By using our website you consent to our collecting and using your personal information as described in our privacy policy.
Collateral contract. When we despatch an order to you, a collateral contract between you and the courier company may come into force. By placing an order, you assign to us your rights under this collateral contract.
Links to other sites. We take reasonable care with links provided to other sites, but accept no responsibility for their content.
All our lamb is registered to the Red Tractor Assurance scheme. We get audited annually by independent experts to check that we have extremely high animal welfare standards and a good environmental ethos leading to top quality meat. Please note, meats in the mixed boxes were not produced on the farm but procured from local producers.
Life of our Products
Lamb is a fresh product so we use next day delivery to get it to the destination ASAP. All our products are suitable for home freezing.
If you want to eat products fresh, you will have approximately 7 days until the Use By date.
Allergy Information
Although every care is taken to ensure that all products are gluten free and contain no nuts or other common allergens, they are prepared in facilities that do handle these products. We cannot be held liable if trace amounts are found in your products.
Delivery of our Products
We use a Next Day Delivery service provider, APC who will deliver to your address. You will supply a 'Safe Place location' incase of you not being home as due to the nature of the product we can't send it back to depot.
Cancellation Policy
Once the lamb has been cut, the order is complete, from this point we can't accept order cancellations. Due to the nature of the product, meat boxes can't be returned. To cancel your order please email [email protected]
Late delivery. 99% of our deliveries are made on the day you select. The others arrive a day late. Causes of delay include mis-sorts by the courier company, traffic accidents and driver errors. Unfortunately, these cannot be eliminated so by placing an order, you agree to accept your delivery a day late.
No signature. If you do not answer your door at the point of delivery, your parcel will be left at your risk, assuming the delivery person considers there is a suitable place to leave it. If your order is returned to the depot, you will have to collect it at your own expense or wait an extra day for delivery.
Non-delivery. We monitor courier deliveries via the courier's website, but we need you to take responsibility at your end. For instance, occasionally, a courier leaves a parcel in the porch of the wrong house. We cannot correct such an event unless you tell us you do not have your delivery. So, if your courier delivery is not in your hands by 6pm on the due date please contact us by telephone or email: [email protected]. If you cannot get through to us on the delivery date we need you to contact us again the following morning. You will be sent the tracking number via text message which allows you to track your order and can spot any upcoming issues with the delivery. You will be sent an email once the parcel has been delivered or left safe. If you are at the delivery address and receive this but don't have the parcel you must call us immediately so that we can rectify a mis-delivery.
Emails. We will send you a) an order confirmation email, b) if necessary other emails relevant to the good delivery of your order.
Guarantee. We aim to provide an overall service of the highest quality. If you think we have failed, please contact us.
Customer support. Please feel free to drop us an email at any point at [email protected]
Complaints. If you wish to complain, email. We will try to acknowledge your complaint within one working day, and say how we propose to resolve it within five working days.
Privacy Policy
Meonside Meats respects the privacy of their customers.
All customer details are solely used for order and delivery of your products and never passed to a 3rd party.
Consent. By using our website you consent to our collecting and using your personal information as described in our privacy policy.
Collateral contract. When we despatch an order to you, a collateral contract between you and the courier company may come into force. By placing an order, you assign to us your rights under this collateral contract.
Links to other sites. We take reasonable care with links provided to other sites, but accept no responsibility for their content.